• Craft Win-Win Strategies for Customer Success

  Taught By

  Anjali Yadav Associate Director of District Success, CommonLit

  Secrets to keeping your customers happy from CommonLit’s customer success expert.

  As a tech nonprofit, you want to get your product into the hands of more people who need it. Enter: your customers. No, we’re not talking about your end users. We’re talking about the partners who leverage your product in their communities. It’s your job to keep these partners engaged, since customer success drives your success, too. Anjali Yadav, Associate Director of District Success at CommonLit, is here to guide you. In this class, she’ll share: 
  

  • How to design a winning customer experience and resulting account management strategy
  • How to drive customer retention by leveraging data around product engagement
  • Secrets to keeping partners engaged and happy

  Watch Recording

  ABOUT THE TEACHER

  Anjali YadavAnjali Yadav is the Associate Director of District Success at CommonLit, a free platform equipping educators with high-quality, standards-aligned literacy tools. Anjali is an expert at managing customer relationships and has helped CommonLit develop an incredible customer success strategy. Currently, Anjali's team manages 170 school districts that use CommonLit's paid, add-on tools and supports. CommonLit, a Fast Forward '16 alum, is now used in 75,000 schools across the country and has reached over 20 million teachers and students. Anjali graduated from the University of Texas at Austin with a B.S. in communications studies and a minor in business.

  

Discover more classes

• See all Academy Classes  
• Better Your Business Model for Impact & Sustainability
• Decide Who You Help and Why (or, Distribution Ethics)
• Demystify Marketing So You Can Help More People
• Build the Product Your User Needs
• Raise More Money by Leveraging an Equity Lens, Storytelling, & Data
• Build a Team and Culture to Drive Success
• Maximize Free Help: How to Get It & Manage It Well

WHAT YOU'LL GET OUT OF THE FAST FORWARD ACADEMY

Learn from experts on topics specific to the tech nonprofit experience, all for free. You’ll have a front-row seat to conversations that get to the heart of how to level up your social impact work.

With tactics and new frameworks in-hand, you’ll walk away feeling unblocked and empowered to leverage new learnings within your organization.

You’ll find yourself in the company of peers who believe in - and are building - social impact tech. A supportive community of impact-driven leaders awaits you.

About Fast Forward

The world’s biggest social problems, from healthcare to education to human rights, deserve the best tech. Fast Forward invests in entrepreneurs who are using technology to accelerate social impact.

Fast Forward’s investments span beyond philanthropic funding, through products and programs that bridge the tech and nonprofit sectors to build capacity for tech nonprofits.To date, Fast Forward’s 59 Accelerator alumni have raised $275 Million in follow-on funding, impacting 88M lives.

As the first and only organization focused exclusively on scaling organizations that combine the best tech with sustainable nonprofit business models, Fast Forward’s mission is to accelerate impact.

About Our Partners

The eBay Foundation is committed to unleashing the power of entrepreneurship to build economically vibrant and thriving communities. To this end, they invest in organizations that empower underrepresented entrepreneurs to build a stronger and more inclusive world. The eBay Foundation is proud to support Fast Forward in its pursuit to do the same.

The Fast Forward Academy is also supported by Comcast Business. With a long history of supporting local communities and organizations wherever they do business, Comcast Business shares our belief that an entrepreneurial spirit is necessary to innovating for a better world.

Fast Forward’s work is made possible with the generous support of our premier partners Google.org, BlackRock, HPE Foundation, Twilio.org, and GM.