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Community Manager

Rolling Deadline  |  Full-Time Job  |  Palo Alto, CA, CA US

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Become a community manager at a tech nonprofit with a massive online community!

CareerVillage.org is building a career-ready generation by crowdsourcing personalized career advice. On our platform, students can ask any question about any career and get advice from our 40,000+ professionals. With career advice, students can be on a better path to reaching their career goals!

Our large, fast-growing online community of students and professionals needs a community manager who can provide encouragement, help, and bridge the gap between the community members and the staff of the nonprofit organization that supports them. Do you have strong interpersonal and organizational skills and a passion for empowering young people? Join us!

*You’d be responsible for:*
+ Directly engaging with our students and volunteers to ensure they are getting the most out of their experience on CareerVillage.org
+ Surfacing stories of impact and sharing them in creative, interesting ways to inspire others
+ Reporting on community engagement metrics
+ Gathering feedback from users on product features
+ Managing super users and interns who are involved in content development and content moderation, and ensuring that their projects remain on schedule
+ Responding to inbound emails, questions, and requests from the community
+ Experimenting with new strategies to better serve our community
+ Managing and creating email and social media campaigns and editorial content

*Skills required:*
+ Off the charts passion for our mission and vision, and ability to relate to our community members
+ Organized and good at multitasking, with the ability to hit short-term and long-term deadlines
+ Clear, concise written and verbal communications, able to represent the organization professionally in internal and external settings
+ Empathetic and thoughtful, able to defuse any situation
+ High energy and enthusiastic
+ A true digital citizen
(Not required, but would be nice: Managing interns or volunteers, Managing social media channels for a company or brand, Managing events)

*Does this sound like you? Here’s how you can show us: *
1. A note or cover letter that shows us that you are extremely passionate about our mission and that you have the interest and ability to understand our students and volunteers.
2. A link to a piece of advice you gave to one of our students that you think represents the kind of tone and content we should see on our site (this shows us your real passion for our mission!!!).
3. A resume that demonstrates that you have experience engaging with online users, you have a track record of being reliable and organized and you have managed difficult projects to success and on schedule.

If you a go-getter and want to have huge impact on a rapidly growing social impact startup with an insanely ambitious plan to change how society functions, please get in touch. Please apply directly on AngelList. For more information about CareerVillage, check out our AngelList profile and visit us at careervillage.orgCareerVillage.org is a 501c3 nonprofit organization based in the San Francisco Bay Area.

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Note to potential applicants: people sometimes get confused by the job title “Community Manager”. Just to be clear, this is not a role running events or forming partnerships with local institutions — it’s a role engaging with the tens of thousands of online community members who make up the CareerVillage.org community. If you’d like to know what online community management is all about, we encourage you to check out the fantastic articles at cmxhub.com (including some excellent articles about how to prepare for a community management interview 😉

Salary

$55,000-$65,000

Benefits

Health insurance Dental insurance Paid time off Flexible schedule Parental leave Relocation assistance Professional development assistance

Date posted:

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