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Director Government & Nonprofit Programs

Rolling Deadline  |  Full-Time Job  |  Redwood City, CA, CA US


Key Responsibilities

You’ll work in a collaborative team environment to help scope, manage, and deliver technology solutions to innovative government and nonprofit partners nationally.

On a given day in this role, you might:

  • Tailor implementation plans and coordinate with innovative government and nonprofit clients on strategy, line up resources, partners, and other materials in time for solutions launch
  • Conduct a software demo to prospective government clients or partners and present relevant solutions and use cases depending on their interests and needs
  • Lead a virtual or in-person training for government or community based service providers on how to implement our texting solutions
  • Sketch out user journeys and use cases for a new solution; conduct user interviews and testing with government and nonprofit staff as well as clients
  • Manage laterally and upwards with colleagues in our product, engineering, and marketing teams to deliver an external client-facing technical project
  • Monitor, triage, and troubleshoot data coming in during a live campaign
  • Help write proposals, contracts, reports, training guides, and other collateral
  • Code switch between issues of priority to our social mission such as the 2020 census and housing/homelessness, and energy assistance

Required Qualifications

The Dir. must be adaptive and entrepreneurial, with a problem-solving and positive approach to his/her work. Given the small size of our staff, the ability to plan, multitask, and move at a quick pace in multiple directions is critical. We have limited resources, so creativity, resilience, willingness to work hard, and ability to do more with less are key.

Our ideal candidate:

  • Holds a Bachelor’s degree with 3-4 years work experience OR Graduate degree with 2 years of work experience.
  • Has an industry background/connection that allows them to empathize and build trusting relationships with government and nonprofit partners and design solutions with the end users in mind.
  • Is technologically literate and digitally inclined enough to learn our software platform within the first few weeks on the job. Proficiency with GIS software is a big plus.
  • Has a strong operational orientation, with experience scoping, managing, and delivering technical/consulting project deliverables for external clients.
  • Can command a room, lead and facilitate conversations, and write compellingly. Being able to do so in Spanish, Chinese, or Vietnamese is a big plus.
  • Can demonstrate they can build subject matter expertise on niche topics like the 2020 Census and be able to educate others in simple language about it.
  • Has a reputation for acting strategically, thinking tactically, following through and getting things done. You don’t normally drop balls, but if you do, you own it and fix it.
  • Performs well in an environment with competing priorities, multiple projects, and a virtual team. Can anticipate needs and address potential issues before they become a problem.
  • Has a positive, upbeat, can-do attitude. Thrives with minimal guidance and can work independently, handle ambiguity, and navigate fast-changing requirements.
  • Is willing to travel as needed in the area and potentially across the state and nationally.


Benefits We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

Date posted: