Reports to: Crisis Services Senior Manager of Digital Supervisors
Location: Flexible / Remote*
Hours: Full time
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Overview of the role
The Crisis Services Digital Supervisor is primarily responsible for the on-shift supervision of Digital Counselors on TrevorText and TrevorChat, our life-saving digital crisis services platforms for LGBTQ youth. You are responsible for providing real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users.
Who you are:
Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world
Team player. You love collaborating and dig learning from your peers. You’re
great at getting and giving respectful and productive feedback to volunteers and
Action-oriented. You know how to get things done. You can move quickly and
efficiently. You love to set challenging goals and then develop plans to deliver and
Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting
Experienced and grounded. You are someone who understands that suicide
prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged
Organized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them
Flexible. Our text and chat programs operate 24/7, so you are willing and able to work a flexible schedule that includes late nights or early mornings.
Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too!
What you’ll do:
Directly supervise TrevorText and TrevorChat shifts
Provide conversation based feedback to our counselors so they can improve and better help the young people we serve
Offer coaching and emotional support to our life-savers (i.e. our counselors) as they support LGBTQ youth in crisis
Communicate with law enforcement and file mandated reports on child abuse and neglect when necessary
Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) and Summer Fridays
Comprehensive health insurance (we pay 100% of your premiums for medical,dental, vision, and life)
Fun office environment and passionate team. It’s NBD around here if Demi Lovato or Imagine Dragons drops by our office
The Trevor Project is an equal opportunity employer
Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day