DataKind is a global nonprofit dedicated to harnessing the power of data science and artificial intelligence (AI) in the service of humanity. Named one of Fast Company’s 2017 top 10 innovative nonprofits, DataKind teams talented pro bono experts from academia and industry with visionary change makers to collaboratively design innovative solutions to tough social challenges. They help social organizations apply their data to predictive analytics, machine learning algorithms, and AI needs in a way that both increases impact and is sensitive to the ethical considerations they have.
The Next Phase
Thanks to generous long-term support from the Rockefeller Foundation and the Mastercard Center for Inclusive Growth, they are now focusing the DataKind network on issue areas, such as improving health outcomes through Community Health Workers or increasing financial inclusion. Over a period of five years, DataKind has been granted $20M to make this vision a reality and is looking for people to join them in this journey. You can read more about the new strategy here.
About the Opportunity
DataKind’s data scientist volunteers are the engine of what DataKind does, applying their expertise to assist high-impact, mission-driven organizations tackle the world’s biggest challenges. With hubs across the globe in San Francisco, DC, Bangalore, the UK, and Singapore, the Director, Global Volunteers sets the vision and strategy for engaging and supporting their worldwide volunteer community.
Reporting to the Chief Program Officer and managing Network Managers who offer direct support to chapters, the Director will create an environment in which volunteers can contribute in meaningful ways to DataKind’s partners, feel valued for their unique abilities, and reflect the diverse communities they represent. Ensuring that volunteers are trained and supported in their work, the Director will partner with the Center of Excellence and other Programs team staff to develop a best-in-class orientation and training program and build volunteer talent pipelines for data projects. In addition, the Director is charged with defining the strategy for the global chapter model, strategically recruiting new volunteers and chapter leaders, ensuring a clean volunteer database, and developing a taxonomy of volunteer roles and project pathways.
Ideal candidates have developed world-class volunteer engagement programs, have served as a network leader, and preferably have worked in international or volunteer contexts themselves.
What You’ll Do
The Director, Global Volunteers is responsible for the following in addition to any other project as assigned by their manager:
Global Network Strategy and Design
- Develop the strategy for, and codification of, the DataKind volunteer experience and journey.
- Continue to refine and implement the strategy for DataKind’s volunteer chapter network.
Volunteer Recruitment and Retention
- Develop a strategy for, and building of, long-term partnerships which allow for volunteer recruitment, amplification of volunteers’ voices, and project promotion.
- In collaboration with the Product team and chapter leaders, develop an effective volunteer engagement strategy that supports the diversity, health, and satisfaction of the volunteer base (as evidenced by regularly administered surveys).
Chapter Operations, Governance, and Support
- Ensure all chapters operate under the fiscal, risk, and compliance standards set forth by the Operations Team.
- Plan and host an annual chapter summit convening the chapter leaders from across the globe.
- Create and maintain a volunteer handbook and chapter manual which codify volunteer roles, expectations, and other program-related content.
How You’ll be Measured
At the end of year one, the Director will have:
- Developed and implemented a global volunteer engagement strategy in concert with the senior leadership and Executive teams.
- Launched at least one chapter in accordance with the newly-implemented strategy.
- Ensured that 90% of projects are staffed with qualified volunteers within four weeks of the needs for a project being identified.
- Codified the volunteer experience and journey, which includes organizing and hosting training webinars, data meet-ups, and annual volunteer summits.
- Developed and begun executing on a strategy to identify, onboard, and train new volunteers across the globe, especially in those geographies where DataKind’s focus on impact practice areas may be centered.
- Created a volunteer engagement calendar with volunteer opportunities, training sessions, and coordinated outreach.
- Co-created clear pathways for chapter-led projects to contribute to impact practices.
- Eight years of professional experience with a background in social services or service/program delivery, and a minimum of four years providing leadership to a department, program, or service. Demonstrated experience in coordinating staff and volunteer activities.
- Experience with community outreach, community organizing, and relationship building highly preferred.
- Outstanding knowledge of current trends and information about volunteerism.
- Ability to relate well and effectively with diverse groups and individuals; international experience a plus.
- Demonstrated track record of enhancing, implementing, and enforcing processes to increase operational efficiency, with special preference for those with experience with volunteer management.
- Skilled in leveraging data to make strategic decisions.
- Experience with community-based knowledge management.
- Excellence in organizational management with ability to manage and develop high-performing teams to develop and implement volunteer program strategies.
- Proficiency with Salesforce (or other CRM system) a plus.