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Kiva Internship Program (Program and Operations) San Francisco, CA, Portland, OR

Apply by Jan 4, 2019  |  Adminsitrative, Management, Operations, Program  |  San Francisco, CA US


Kiva is an innovative non-profit focused on connecting people through lending to alleviate poverty and create opportunity. We run a global marketplace platform for crowdfunded microloans that serves the financially excluded. Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to address poverty at global scale. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.” In just 13 years, we have raised more than $1.1 billion in loan capital for 2.7 million borrowers in 83 countries. Our lenders fund over $10 million in loans every month. With offices in San Francisco, Portland, New York, Nairobi, and Bangkok, Kiva’s team includes 100+ employees and 400+ volunteers worldwide.

Kiva Internships

Since its founding, volunteerism has been an integral part of Kiva’s foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you’ll have the opportunity to participate in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth and knowledge of Kiva and the non-profit, technology, and microfinance sectors.

Kiva Internships are part-time, unpaid positions. These positions are located in our San Francisco, CA or  Portland, OR offices.

Kiva is currently hiring for our January 16 – July 26, 2019 Internship Class

Placement Process

With two classes each year, Kiva hires part-time interns to support departments across the organization. When hiring for internship roles, we evaluate your application and reflect on your interests to best match you with a team that will leverage your talents while providing you with an opportunity for growth. After reviewing applications, select candidates will be invited to a short phone screen with the Intern Program team. From there, candidates who are moved forward in the process are routed to specific positions for in-person interviews with hiring managers. More specific job descriptions will be shared at this point.

Program and Operations Interns

Program and Operations interns have the opportunity to be placed in one of the following roles:

  • Community Engagement and Support (SF or PDX): responsible for direct communication with Kiva’s lender community, helping us have enriching interactions with our users and support them as they use our website.
  • Review and Translation Program (SF): responsible for playing a critical role in supporting and engaging volunteers, and aiding the growth of Kiva’s editing and translating volunteer program through volunteer appreciation.
  • Kiva US – Program Operations (SF): responsible for working closely with US borrowers, Trustees, and partners to promote Kiva, bring new borrowers onto the website, and ensure they successfully receive funding
  • Customer Support and Operations (PDX): responsible for regularly supporting and monitoring Field Partners, responding to Lender emails and assisting members of the Impact Investing Team in tackling new projects and initiatives
  • Corporate Engagement (SF): maintain relationships with corporate partnerships and scale our corporate social responsibility program
  • Strategic Development (SF): develop new proposals and programs, research and prospect potential funding partnerships and help track Kiva’s programmatic activities and impact for donor reporting
  • People & Culture (SF): work to continuously make Kiva a better experience for employees and volunteers, from recruitment, onboarding, and general support for Kivans

While each team is unique, there are shared responsibilities, such as:

  • Working on multiple projects in a fast-paced, changing and entrepreneurial environment
  • Communication with both internal and external stakeholders
  • General program support
  • Coordinate event logistics, including food orders, preparation of training materials, office space set-up, expense tracking, etc.
  • Making and documenting process and infrastructure improvements to operations

Required Skills:

  • Must be 21 years of age or older by January 16, 2019
  • Highly organized with an aptitude for working in a startup environment. This means being able to take on multiple projects, manage your time to meet deadlines, and happily tackle work that ranges from high level responsibilities to tedious tasks.
  • Strong attention to detail
  • Great team player; ability to develop and maintain positive working relationships with a wide variety of people
  • Strong communication and customer service skills
  • Process-oriented
  • Comfort with Web and Office applications
  • Passionate about Kiva’s mission
  • Experience with program management, volunteer engagement, communications

Preferred Skills:

  • Proficiency in one of the following languages: Spanish, French, Russian, Portuguese
  • Experience using Knowledge Management Systems, such as Confluence
  • Sales­ ‐oriented personality
  • Some experience with campus organizing or some type of student leadership position
  • Experience creating and leading activities, lessons or trainings

The weekly time commitment for a Kiva Internship is a minimum of 3 days per week, from January 16 – July 26, 2019. Please make sure you have the availability to commit three days per week for the entire internship period before submitting an application.


Benefits: Professional development workshops Casual, dog-friendly office Access to Kiva’s network of Kiva Internship Alumni Free snacks, drinks, and donuts Optional participation in Kiva social activities, including: Athletic club teams Movie and game nights Happy hours References gladly given for successful participants Modest transportation stipend of $80/month for the duration of the internship (disbursed on a monthly basis), to help offset costs associated with traveling to/from the office


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