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People Operations Generalist

Rolling Deadline  |  Full-Time Job  |  New York, NY US


Crisis Text Line is fully invested in a culture that is diverse, inclusive and equitable, and we’re building an environment where people can do their best work. The People Operations team supports Crisis Text Line employees as they deliver on our mission to provide free, 24/7 text-based crisis support. We’re growing and changing, and we’re looking for a People Operations Generalist to grow with us.

You will:
Partner with managers, team members and cross-functional collaborators to help run and improve key people processes (promotion, compensation and benefits, performance management, learning and development, engagement, etc)
Use data analysis to identify what’s working and what’s not as we strive to create an inclusive environment where people can do their best work
Support employees in resolving tricky challenges
Encourage healthy change management practices including crafting strong and compelling internal communications
Infuse diversity, equity and inclusion practices into Crisis Text Line’s culture and practices
Build compliance into all you do, including maintaining documentation around all employee relations, and performance issues and legal matters
You have multiple years of applicable human resources experience, leading and working with teams and people
You thrive in ambiguity and are comfortable learning on the fly
You have a passion for equity and inclusion, and you have real experience building diversity, equity, and inclusion at work
You are approachable, credible and a great listener, earning trust quickly
You are honest, direct and supportive in all communication
You’re organized, efficient, and can move things forward even when faced with obstacles
You love to teach and coach. You love learning new things and are not afraid to admit when you don’t know an answer
You’re a creative, out of the box HR thinker
You’ve scaled HR process or built something from scratch
You know how to use data to identify opportunities and tell a compelling story using that data
3 weeks paid time off per calendar year, plus the week between Christmas and New Years, federal holidays, your birthday, and others
Paid sick and personal leave
Medical, dental, and vision benefits for the staff member and family
403B retirement plan (the nonprofit equivalent of a 401K) that matches 3% of your salary
12 weeks paid parental leave (available after 6 months of employment)
Professional development stipend
4 week volunteer sabbatical after 2 years of continuous, full-time work to work with a non-profit anywhere in the world
Bereavement leave

Date posted: